SHI Intelligent Refresh Program
Our continuous, data-driven approach to device selection and lifecycle management drives efficiency and cost savings.
Traditional device refresh cycles are either reactive and disruptive — or slow and ineffective.
Book a discovery assessment with SHI experts today.
Timeline-based refreshes replace healthy devices too soon, while overused ones stay in service too long. Reactive, emergency replacements only respond to device failure, instead of preventing it.
Are you struggling to:
- Meet employee expectations for AI-enabled devices within budget?
- Balance refresh cycles with security requirements?
- Maintain device performance across hybrid and remote workforces?
- Maximize the value of your technology investments?
Book your discovery assessment
SHI Intelligent Refresh Program
A data-driven approach that covers all your bases.
Our five-step framework streamlines device management from start to finish.
1
Analyze your current state
2
Test and select devices
3
Configure and deploy
4
Manage device lifecycle
5
Evaluate and plan
Better device management for every stakeholder
Better for business leaders
- Optimize IT spend and eliminate budget shocks.
- Equip employees and accelerate AI PC adoption.
- Reduce risk, downtime, and emergency replacements.
- Achieve sustainability goals.
Better for IT teams
- Simplify OEM procurement and deployments.
- Cut manual configuration with scaled integration and staging.
- Reduce help desk calls with proactive, predictive maintenance.
- Unify visibility across device health and usage.
Better for employees
- Right-fit devices by persona and workload.
- Accelerate onboarding with pre-configured devices.
- Access AI-capable devices for on-device processing.
- Get consistent performance with fewer disruptions.
The AI-driven memory shortage calls for strategic PC procurement.
Leverage Gartner® insights to plan your next refresh with confidence and clarity.
Vendor-neutral procurement guidance
We partner with all major OEMs so you can evaluate the latest market-leading devices.
End-to-end device lifecycle management
Our Intelligent Refresh Program combines assessment tools, procurement guidance, and lifecycle management services.
Solution
Solution
Solution
Frequently asked questions
We use DEX data to track device performance, usage patterns, and employee sentiment. Our BenchSmart tool evaluates 48+ device attributes to determine optimal refresh timing based on actual workload requirements, rather than traditional age-based schedules. This data-driven approach identifies devices that need immediate replacement and extends the life of devices still performing well.
The SHI Intelligent Refresh Program has five core stages, including:
- Current state analysis using your historical procurement and warranty data.
- Device evaluation with our BenchSmart tool and Next-Gen Device Lab.
- Configuration and deployment through our End-User Integration Center.
- Ongoing lifecycle management with unified endpoint visibility.
- Continuous optimization based on device health and user needs.
We handle everything from vendor-neutral procurement strategy to secure asset disposal.
Based on our engagements, organizations using data-driven refresh typically create significant cost savings by avoiding premature replacement of healthy devices and extending hardware lifecycles. You also reduce IT overhead costs through streamlined deployment, predictive maintenance, and automated tracking — freeing your team from manual configuration and reactive support.
Yes. We provide global deployment and migration support across various regions and time zones, with asset tagging for real-time location tracking. Our End-User Integration Center handles imaging, configuration, and platform integrations to ensure consistent employee experience regardless of location.
We maintain vendor-neutral procurement guidance and partner with all major OEMs, including Lenovo, Dell, HP, Apple, Intel, AMD, NVIDIA, Snapdragon, Microsoft Surface, and Chromebook. Our BenchSmart tool evaluates devices across 48+ attributes to recommend the best hardware match for each persona — independent of vendor relationships.
It's replacing devices based on real usage, performance, and health data, not a fixed calendar date — so you upgrade the right devices at the right time.
No. AI PCs (with an NPU) support on-device AI tasks, but not every role needs one. Testing and workload data help decide who actually benefits before you spend.
They should be securely wiped, responsibly disposed of or resold, and tracked — protecting your data and supporting sustainability goals.
Gartner, AI-Driven Memory Crisis: What PC Buyers Must Do Now, By Steve Kleynhans, Erin Pierre, 16 April 2026
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